Frequently Asked Questions
Answers to the questions guests ask most often about booking, paying, cancelling and staying with us.
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General Hotel Information
The basics: where we are, what time you can arrive, and how to reach us.
Reservations
How a booking is made, how long you have to pay, and what the waiting list means.
Payment
How the booking is paid, what we take at the hotel, our account details and what to write in the reference.
Cancellation & Refunds
Cancellation windows, refund rates and how to move your dates.
Rooms & Rates
Room types, how many guests they take, what is in them and what the rate covers.
During Your Stay
Early check-in, late check-out and the rest of what happens on the day.
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